Mindteck extends global support to SAP installations deployed across locations. Mindteck’s services are designed to provide on-time, in budget support to ensure business continuity 365x24x7.

SAP support services are categorized into application support and basis support.

	Application Support
	Mindteck offers multiple levels of application support and has the capability to meet support requirements of diverse organizations. Our SAP team has the experience in providing expert assistance to resolve functional, technical and process-related issues. Mindteck has well defined methodologies for setting up help desks, offering production support etc.
	Basis Support
	Basis support translates to system administration support that ensures continuous and optimum performance of the SAP framework. Activities include, server administration, database administration, performance management of server/database, monitoring system downtime to reduce downtime occurrence, applying patches/ service packs released by SAP.

Approach

Mindteck employs tools and techniques that build consensus, speed, and momentum in all phases from planning to management that guide support programs towards success.

	Near-shore and offshore support centers for effective support
	Flexible support duration – Support durations are mapped to client requirements such as 24x7
	Clearly defined and planned knowledge transition
	Robust processes for call management and issue resolution
	Skills improvement programs to continually update skill levels of support teams

Benefits

	Support centers located in India and Singapore to address various geographical locations
	A well defined support governance structure
	Metrics driven approach towards support processes
	Well defined SLA to clearly demarcate expectations and responsibilities
	Planned escalation and communication management techniques for timely resolution of support issues
	Information and data security ensured by following BS7799 security standards