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Case Studies
  Home > About Mindteck > Case Studies
  Tool robotics software
About The Customer
The customer is a leading supplier of products and services to the global semiconductor industry.

The Challenge
To rapidly respond to time-critical product support requests from numerous customer sites based on service level agreements.
To plan product releases that balance internal development schedules for different product lines with the need to cater to needs of different and often competing individual customers.
To be able to achieve the above goals while controlling development and technical support costs.

The Solution

Mindteck is working on a number of projects for this customer in this area. The projects involve undertaking enhancements and fixing bugs on various software products of the customer. The target enhancements or defects that need to fixed during a certain period is agreed upon with the customer in advance. Mindteck then works towards achieving these targets.

The work involves maintenance of software tools that run on Etching and Dielectric equipment.

The The solution is delivered as part of a dedicated ODC facility.

The Benefits
The customer follows a product development, validation and distribution process which has been refined over years of industry interaction and insight to meet their challenges. The ability of our team to quickly learn and participate at all levels in this process as a remote development team added value to the customer while bringing down the costs.

The customer experts focus on long-term research and development, and analysis of customer feedback to gain business insights and based on their inputs our team is focused on product enhancement, which includes new development, maintenance and technical support.


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