Working with external development partners can be challenging for customer organizations. At Mindteck, we have invested in process, tools and methodologies to guarantee efficient relationship management for our customers. We use web-based tools to provide real-time project status with customized customer portals and information reporting dashboards.

Communication can get harder across disparate geographies, which make it difficult to provide for frequent face-to-face meetings. Time zone offsets often leave only a few hours in the day when project participants are in both office locations at the same time. We adjust work schedules to ensure a bigger overlap between customer and our development teams, where critical issues can be resolved in real-time.

We organize for standup meetings via phone at frequent intervals to get rapid feedback on status and potential problems, if any. We encourage Instant Messaging (IM) when required as a less formal and more interactive way of communicating than emails.

Our customer portals are enabled with collaborative tools for the multiple teams working on the same project to interact and share information. We encourage frequent customer teams visits to the offshore development centers to build personal relationship between teams, which will make subsequent communications more effective.

For each customer, a management board is constituted of managers from customer and Mindteck teams. This board is empowered to make decisions concerning the budget and time schedule of the project. If a significant project risk is detected that cannot be solved, or if the teams cannot find an agreement about any conflict, the management is involved to find a solution. The management boards also meet for direction-setting and ensuring relationship satisfaction and longevity.